Returns & Refunds

Our endeavour is that you are happy & delighted with your purchase from us. However, occasionally you may need to return a product back. By placing an order with us, you confirm that you have read, understood and accepted these terms. 

Returns:

Changed your mind? You can return your order within 30 days of delivery. Please contact us first to start your return.

How returns work

  • Contact us before sending anything back.
  • Items must be unused, in their original packaging, with all accessories and unmodified.
  • You pay for return shipping. We recommend tracked delivery, as you’re responsible for any loss or damage in transit.
  • Once we receive your return, we’ll process your refund within 7 days.

After 30 days of delivery, we can’t offer a refund or exchange.

Prefer store credit?
Don’t want to send your item back? Contact us within 30 days of delivery and we may offer store credit instead (store credit is issued at our discretion and is valid for 12 months). Store credit can be used on any future order at shopsharpe.com.

Items we can’t accept back

  • Unsealed items that aren’t suitable for return for health or hygiene reasons
  • Intimate or sanitary goods, and some health and personal care items
  • Gift cards
  • Custom or made to order products
  • Hazardous materials, flammable liquids or gases
  • Perishable goods, such as food and flowers
  • Clearance items marked non returnable (unless damaged or wrong)

Our returns policy does not affect your statutory rights.


Defective/Faulty product return or Exchange:

In the unlikely event that there is an issue with your goods on arrival or you find that there are any faults or defects then please send us a message as soon as possible and within 5 days of receiving the order. We will do our very best to rectify any issues which may include replacement or refund of your order, but please note our liability is limited to the repair, replacement or refund of the goods delivered, we do not pay compensation beyond these limits.

For the return of defective products, please contact us with photos/videos showing the defective product. We will send you a return address to send the items back and once the order is received and inspected, we will arrange a replacement or refund or our store credit/gift voucher as per your instruction. Any refund which has to be processed will be paid back to the original method of payment within 7 days.


Cancellations before delivery:

If you change your mind for any reason after having placed your order, you may cancel your order for a full refund by contacting us as soon as possible and within 24 hrs of purchase. Unfortunately, once the order is dispatched we are unable to cancel the order & you will have to follow our returns procedure. 

Refunds:

All refunds will be reimbursed back to your original payment method and generally takes 2-5 working days to show on your account statement after it's been sent by us.