FAQs

 

Below are answers to the most common FAQs

Do I need to create an account with you to place an order?

No, accounts are optional and are not needed to place an order.

How long does the delivery take?

For full information about the delivery time scales and shipping click Here.

How do I return an item & get a refund?

For questions regarding our Returns & Refund Policy click Here.

When will I get a reply to my email message?

We aim to answer any questions or queries as soon as possible and within 24 hrs.

How can I track my order?

Once your order has been dispatched you will receive a shipping update email with your tracking number. To track your package simply click on the link provided in the email. For more information about shipping & delivery you can click here.

What is your cancellation policy?

For information regarding cancellation click Here.

What about currency exchange rates if my currency is different than the store?

We offer multiple currency option in our store. However, if your credit/debit card or paypal is based in another currency than the one offered by our store, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Do you ship/deliver to address other than my billing address?

We will only ship to a confirmed delivery address which is registered with your payment method.

What methods of payment do you accept?

We securely accept all major credit/debit cards and PayPal.

Can I use more than one discount codes with a single order?

Only a single promotion or discount codes will be valid with one order and cannot be used in conjunction with other promotions and discounts unless stated otherwise.